Support

Home > Support

Frequently Asked Questions

Often, an answer to your question can be found in our FAQ. Can't find what you're looking for?
Head over to our Direct Q&A.

FAQ

Subject

Cannot start the game

Contents

If you are experiencing difficulty with getting Shot Online to run on your PC, either receiving error messages or other anomalies, please try the following before you write a technical support inquiry:

Update all of your drivers
For this you will need to know the following information:
-Video Card make and model
-Motherboard make and model
-Network adapter make and model
-Sound card / audio device make and model

Some of the most popular makers for video cards can be found here: http://www.shot-online.com/downloads/drivers.asp

Attempt a re-install of the Shot Online Client
Simply use the built in "Add or Remove programs" feature of windows.

Click Start then highlight "Settings". Then in the sub menu click "Control Panel". Once the control panel is open, click "Classic View" on the left (Windows XP only) and then double click "Add or remove programs". In the add or remove programs window, search down the list for "Shot Online International" and remove it.
Next, Install Shot Online again as normal. You will find various download links in the Downloads section of this website.
If the above fails then please try to download the client once again.

Make sure your Direct X is up to date!

We look forward to seeing you in the game!

previous item

Shot.exe Error and Error Code 10307

next item

No more list

Lists