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DQA Policies

Contents

Here is a list of DQA policies that you should all read before sending in a DQA. We will continue to adjust the policy list as we see fit!

- We do not give away free items.
- We will not change your level upon request.
- We will not change your class upon request.
- We will not transfer your items to other characters.
- We will not restore deleted characters over 3 months old.
- We will not exchange weapons because you want a specific stat.
- We will not change weapon stats unless there is a bugged stat (i.e. +0).
- We are not obligated to retrieve items you may have sent or traded to another player resulting of an agreement between you and that player.
- We will not restore your EXP unless it's due to a disconnection issue and you'll have to show us a screenshot of your character's death message.
- If you are sharing your account, we are not obligated to help you recover any missing items.
- If you have sent mail to the wrong person, we will not be able to retrieve the mail for you unless you sent mail to an inactive account.
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